Refund & Returns
1. Overview
At High Green Dispensary, we strive to provide high-quality products and customer satisfaction. Due to the nature of vape, edible, and consumable products, our return and refund policy is limited and subject to the conditions outlined below.
2. Eligibility for Returns
We accept returns only under the following conditions:
The item received is defective, damaged, or incorrect
The return request is made within 48 hours of delivery
The product is unused, unopened, and in its original packaging
⚠️ For safety and hygiene reasons, we do not accept returns on opened or used consumable products.
3. Non-Returnable Items
The following items are non-refundable and non-returnable:
Opened or used vape products
Edibles, oils, or consumables once opened
Clearance or sale items
Gift cards (if applicable)
4. Damaged or Defective Products
If you receive a damaged or defective item:
Contact us within 48 hours at sales@highgreendispensary.com
Provide:
Your order number
Clear photos or videos of the issue
Our team will review your request and respond promptly
If approved, we will offer:
Replacement of the item, or
Store credit, or
Refund (depending on the case)
5. Incorrect Orders
If you receive the wrong product:
Notify us within 48 hours of delivery
We will arrange a replacement or issue a refund after verification
6. Return Process
If your return is approved:
You will receive return instructions via email
Items must be shipped back within the specified timeframe
Customers may be responsible for return shipping costs unless the issue was our error
We recommend using a trackable shipping method.
7. Refunds
Once your return is received and inspected:
You will be notified of the approval or rejection
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method.
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider (processing delays may occur)
If the issue persists, email us at sales@highgreendispensary.com
9. Order Cancellations
Orders can only be canceled before they are processed or shipped
Once shipped, orders cannot be canceled
10. Shipping Costs
Original shipping fees are non-refundable
Return shipping costs are the responsibility of the customer unless the return is due to our error
11. Legal Compliance
It is the customer’s responsibility to ensure that the products ordered are legal in their location. We do not accept returns or issue refunds for orders seized, restricted, or denied due to local laws.
12. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: sales@highgreendispensary.com
Website: https://highgreendispensary.com/